Privacy Policy
Introduction
At RBSEO Ltd, we are committed to observing the highest standards of privacy and safeguarding your personal data.
When you provide us with your personal data, we will handle it in accordance with data protection laws.
This privacy policy sets out how we will handle any personal data that we collect from you or that you provide to us when you use or communicate with us via our website at rbseo.co.uk and who we may share it with.
Please read this privacy policy carefully to understand our practices regarding your personal data and how we will handle it.
By visiting our website, you consent and agree to this privacy policy and the handling and use by us of any personal data that we collect from you or that you provide to us in accordance with this policy.
Your attention is particularly drawn to “What is your legal basis for holding and using your personal data?”, which confirms that you consent to your personal data and sensitive personal data being held and used by us as described in this policy.
Who is the controller of my personal data?
For the purposes of the data protection laws, the controller is RBSEO, a company incorporated in England and Wales with registered number 07335483 and having its registered office at 20-22 Wenlock Road, London, N1 7GU.
What personal data do you collect about me?
Our website is a place for you to find out more about us and the services that we offer.
We collect personal data about you when you:
• complete and submit forms on our website;
• follow us on our social media channels;
• communicate with us by phone, e-mail or otherwise; and
• report a problem with our website.
The personal data you give us may include your name, address, e-mail address, postal address, and telephone or mobile telephone number and the details of your organisation.
We do not use cookie files or your IP address to collect your personal data.
How do you use my personal data?
We use your personal data to:
• provide you with the information and services that you request from us;
• inform you of changes to our services;
• allow us to consider your comments, enquiries, complaints and suggestions and respond, if necessary;
• keep the personal data that we hold about you accurate and up-to-date (if you provide any new personal data to us via the website);
• comply with our legal obligations; and
• improve our website and to keep it safe and secure.
Will you use my personal data for marketing purposes?
We would like to contact you by e-mail, social media or other electronic messaging service with information that might be of interest to you. By providing us with your e-mail address, social media account and other electronic messaging service details, you consent to being contacted by these methods for these purposes. If you do not wish to receive such communications from us, please e-mail us at info@rbseo.co.uk
What is your legal basis for holding and using your personal data?
Data protection laws require us to have a legal reason for collecting, holding and using your personal data.
In some circumstances, we may rely on your consent as the legal reason. By providing us with your personal data and sensitive personal data (relating to your health, racial or ethnic origin, religious or other beliefs or sexual orientation) and the personal data and sensitive personal data of other individuals via our website, you:
• consent to it being used by us as described in this policy; and
• confirm that you have informed the other individuals of the content of this policy and they have provided their consent to their personal data and sensitive personal data being used by us as described in this policy.
You and the other individuals have the right to withdraw your consent to us holding and using your and their personal data and sensitive personal data by contacting us. Once you / they have withdrawn your / their consent, we will no longer use your / their personal data and sensitive personal data for the purpose(s) set out in this policy, which you originally agreed to, unless we have another legal reason for doing so.
Our other legal reasons for holding and using your personal data are:
• performance and delivery of any services that you request from us via our website;
• legal and regulatory obligations which apply to us; and
• our legitimate interests – while you have a legitimate interest in the protection of your personal data, in certain circumstances, we may also have an overriding legitimate interest in handling and using your personal data for the purposes described in this policy.
Who do you share my personal data with?
We will generally keep your personal data confidential and only use it within our organisation, unless disclosure is required or permitted by law, such as to government bodies or law enforcement agencies.
We may also share your personal data with:
• our service providers, who maintain our website and the systems on which your personal data is stored;
• our accountants;
• the prospective seller or purchaser, if we sell or buy any business or assets; and
• the purchaser of our business, if RBSEO or substantially all of our assets are acquired by a third party.
How long will you keep the personal data that hold about me?
We will only keep your personal data for as long as we need to for the purposes described in this policy, including to meet any legal, accounting, reporting or regulatory requirements.
Where do you store and send my personal data?
We may need to transfer your personal data collected on our website to our service providers based in countries outside the EU. These countries may not have the same standard of data protection laws as the EU. In this case, we will safeguard your privacy rights by taking appropriate steps as required by law and give you remedies in the unlikely event of a data security breach incident involving your personal data.
What will you do to keep my personal data secure?
Unfortunately, the security of the transfer of personal data via the Internet cannot be guaranteed. Any transmission of personal data from you to us is at your own risk.
However, we will take appropriate technical and organisational steps to ensure the security of the personal data that we hold about you.
What about links to third party websites?
Our website may contain links to websites owned and operated by third parties. These third party websites may have their own privacy policies, which set out how the third parties will use the personal data that they collect from you. We recommend that you review their privacy policies before submitting your personal data to them. We do not accept any responsibility or liability for the privacy practices of such third party websites and you use such websites, and submit your personal data to them, entirely at your own risk.
What rights do I have in relation to the personal data that you collect, hold and use about me?
It is important that the personal data that we collect, hold and use about you is accurate and current. Please keep us informed of any changes by contacting us.
Under certain circumstances, the law gives you the right to request:
• A copy of your personal data and to check that we are holding and using it in accordance with legal requirements.
• Correction of any incomplete or inaccurate personal data that we hold and use about you.
• Deletion of your personal data where there is no good reason for us continuing to hold and use it. You also have the right to ask us to do this where you object to us holding and using your personal data (details below).
• Temporarily suspend the use of your personal data, for example, if you want us to check that it is correct or the reason for processing it.
• The transfer of your personal data to another organisation.
You can also object to us holding and using your personal data where our legal basis is a legitimate interest (either our legitimate interests or those of a third party).
Please contact info@rbseo.co.uk if you wish to make any of the above requests. When you make a request, we may ask you for specific information to help us confirm your identity for security reasons. You will not need to pay a fee when you make any of the above requests, but we may charge a reasonable fee or refuse to comply if your request for access is clearly unfounded or excessive.
Feedback and complaints
We welcome your feedback on how we hold and use your personal data.
You have the right to make a complaint to the Information Commissioner, the UK regulator for data protection, about how we hold and use your personal data. The Information Commissioner’s website is https://ico[dot]org[dot]uk/ and complaints can be made here https://ico[dot]org[dot]uk/make-a-complaint/
If you would like to receive this policy in alternative format, for example, audio or large print, please contact info@rbseo.co.uk
Updates to this policy
We may update this policy at any time, and you should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access our website.
Last updated: May 2018